| Users make requests (recommendations) for new materials online via the OPAC |
![]() |
| These are then refined (missing details are filled-in and errors corrected, budgets checked) by library staff who also eliminate duplicate requests. |
|
| Refined requests are then sent online (promoting a degree of workflow automation) to one or more approving authorities. |
|
| Approving authorities return requests online after approval (or rejection). |
|
| Approved items are moved to orders file and then on to the Ordering process. |