Request processes

Users make requests
(recommendations) for new materials online via the OPAC

These are then refined (missing
details are filled-in and errors corrected, budgets checked) by library
staff who also eliminate duplicate requests.
Refined requests are then sent
online (promoting a degree of workflow automation) to one or more
approving authorities.
Approving authorities return
requests online after approval (or rejection).
Approved items are moved to
orders file and then on to the Ordering process.